Frequently Asked Questions

1. What materials are used in your jewellery?

• Our jewellery is handmade; crafted from high quality 925 Sterling Silver, adorned with a variety of stones including natural gemstones, rare stones, and stones featuring Islamic calligraphy.

2. How do I determine my ring size?

• Please refer to our detailed Ring Size Guide on our website which provides methods and tips on how to measure your ring size accurately.

3. Can I resize my ring?

• Yes, our rings are made from 925 Sterling Silver which can be easily resized. We recommend taking your ring to a local jeweller for resizing to ensure it fits perfectly.

4. How should I care for my silver jewellery?

• Silver jewellery should be stored in a cool, dry place. To clean, gently polish with a soft, lint free cloth to avoid scratching. Avoid contact with harsh chemicals.

5. How should I care for my gemstone jewellery?

• Handle your gemstone jewellery with care to avoid damage. Clean using mild soap and lukewarm water with a soft brush. Dry with a soft cloth and store separately to prevent scratches. Avoid chemicals and check regularly for any loose stones or damage.

6. Do you offer international shipping?

• Yes, we ship globally. Shipping costs and times vary depending on the destination. Please see our Shipping Policy for detailed information at the bottom of our website.

7. What is your return policy?

• We accept returns within 14 days of purchase. Items must be in their original condition and packaging. Please visit our Return Policy page for more details.

8. How long does shipping take?

• Please refer to our Shipping Policy at the bottom of our website.

9. What payment methods do you accept?

• We accept various payment methods including credit cards, PayPal, and other digital payment options.