Política de reembolso
Return Policy
Thank you for shopping at Noʊbal! We want you to be completely satisfied with your purchase. If you have any concerns or need assistance with a return, please don't hesitate to contact us at contact@noubal.com.
Return Eligibility
- Items must be returned within 14 days of receipt; anything after this period cannot be accepted for exchange or return.
- Items must be unused, undamaged, and in the original packaging.
- Damaged or defective items must be reported within 48 hours of receiving the item by contacting us at contact@noubal.com.
- Sale items are non-refundable.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at contact@noubal.com to request a return authorisation.
- Pack the item securely in the original packaging.
- Include the original packing slip or order confirmation email in the package.
- We recommend you ship the item back to us using a trackable shipping method.
- Once we receive your return, we will inspect the item and process your refund or exchange.
Refund Policy
- To be eligible for a return, your item must be in unused condition and returned in its original packaging to qualify for a return.
- Refunds will be issued to the original form of payment within 14 days of receiving the returned item after inspection.
- Original shipping charges are non-refundable, unless the return is due to an error on our part.
Exchange Policy
- If you would like to exchange an item, please follow the return process outlined above and indicate the desired exchange item when contacting us.
- We will ship the exchange item once we receive and process your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@noubal.com for assistance. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at contact@noubal.com.